Consumers have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period shall be 14 days from the day on which the consumer or a third party designated by the consumer, who is not the carrier, has taken possession of the goods.
To exercise the right of withdrawal, you must inform us
[Auftragskunst / Tonhallenstraße 11, 40211 Düsseldorf / info@auftragskunst.de]
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient that you send your notice of exercising the right of withdrawal before the withdrawal period expires.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall bear the direct cost of returning the goods.
The right of withdrawal does not apply to contracts for the supply of goods
which are not prefabricated, and
for the production of which an individual selection or determination by the consumer is decisive, or
which are clearly tailored to the personal needs of the consumer.
This applies in particular to individually commissioned artworks, such as:
paintings based on a customer’s photo,
paintings based on a custom motif,
special dimensions, individual color or style specifications,
personalized artworks including macramé, sculptures, paintings, murals, digital art, and rugs.
Reason:
Due to their personalized nature, individual artworks cannot be resold or can only be resold with disproportionate effort. The legislator therefore expressly excludes such contracts from the right of withdrawal.
For already completed, non-customized original artworks (e.g. existing one-of-a-kind pieces without customer-specific modifications), the statutory right of withdrawal applies, provided that the contract was concluded as a distance-selling contract.
